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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Welcome

Welcome to our online payments website.

Utility bills are due on the 15th of each month.

A 10% Penalty is added on the 16th of the month if bill is left unpaid.

Payments with incurred penalty must be recieved by the 25th of the month to avoid water shut off.

Failure to pay will result in water shut off on the 26th of the month (or next business day), fees will apply. 

Service will be reconnected only after (Per Ordinance 13.04.230):

  • Account has been paid in full and there remains no balance.
  • $25 disconnect fee in each instance.
  • $25 reconnect fee.
  • $75 after-hours reconnect fee.